Commercial Insurance Broking Director

verall objective:
To contribute and lead the implementation of the long-term strategy of the business

To achieve the income targets for the company, while positively contributing to the overall profit & loss

To be responsible for the overall business financial performance on renewals, new business, and quality recommendation generation. This includes Insurer relationships, performance, and our placement strategy

To manage and lead the Account Executive team within the business

To personally proactively manage, retain and grow a select book of larger existing clients. To educate clients on the covers they need to protect themselves and their business

To personally deliver, and work closely with the wider team, to ensure a superior service is provided to all clients, colleagues, and suppliers in accordance with our service standards, values, and behaviours

To positively and regularly train and develop the skills, knowledge and experience of the wider team To challenge, develop, implement, and improve the overall client service proposition

Key Performance Indicators:

• To deliver the overall long-term strategy of the business

• Successfully manage, lead, and motivate managers and staff, communicating clear expectations, goals, targets

  and key performance indicators to each manager and employee

• Ensure all business and personal key performance indicators are achieved (renewal commission & fee income,

  new policies to existing clients commission & fee income, premium finance income, administration fee

  income, volume of quality recommendations) and are attained compliantly within the regulatory framework

• To ensure the overall business consistently meets its client service standards

• To always operate within the guidelines of the regulator, company policies, procedures, conduct policies and

  guides to best practice

• To always proactively support and demonstrate the values of the business to clients, staff and suppliers

• To regularly train and develop the skills of the wider team within the business

• To be actively involved in the recruitment of additional Account Executives

• To own and manage the external development and promotion of the company

  Commercial & Corporate business:

• To design and implement strategies to develop and grow our Commercial and Corporate business

• In collaboration with the stakeholders and fellow directors of the business play a leading role in the company’s

  leadership and management teams

• Communicate brilliantly, ensuring positivity, integrity, accuracy, efficiency, and professionalism when dealing

  with clients, prospects, colleagues, suppliers, and insurers

• Act as a strategic and technical point of reference for the business. To deliver regular learning experiences across

  the business to grow technical capability

• To build and develop positive, responsive, and beneficial relationships with Insurers, ensuring the business

  follows the placement strategy

• Design, plan, maintain and implement insurance programmes for clients including market presentations,

  reports, and meeting minutes. Ensuring these are appropriate, timely, fit for purpose, accurate and up to date

• To own the overall financial performance of your own activity and that that of the wider business

• Manage and achieve the wider business performance in the generation of quality recommendations from

  existing clients and other additional sources

• Assist with claims when required to do so

• Handle any complaints in accordance with regulation, the company’s conduct policy and guide to best practice

• Achieve and maintain a high level of customer, colleague and insurer service and promote exceptional customer care standards at all times

• Develop and maintain a professional working relationship with all clients and ensure exceptional advice in all areas of business

• Manage client and company debt in-line with the company policy and procedures

• Undertake any other reasonable duties as directed by your line manager, fellow Director, or other stakeholder

  of the business

  The successful candidate is likely to have the following skills, attitude, and experience

• ▪  A high profile, proven leader with a strong following in the Manchester insurance broking marketplace

• ▪  Previous director experience or senior management positions within a national or reputable larger commercial

  insurance brokerage

• ▪  A hunger and desire to pass knowledge, skill, and experience to the wider team

• ▪  The necessary attention to detail that befits the role

• ▪  A proven track record of engaging leadership skills

• ▪  A proven track record of retaining and managing a commercial book of business across multiple classes of

  business. Using skill, knowledge, and expertise as the rationale

• ▪  Achieving revenue growth (over indexation and rate strength) through the renewal cycle, including the

  education of clients on covers required but not already purchased, and attaining quality recommendations

• ▪  Extensive working knowledge and a proven track record of adherence to the regulatory regime

• ▪  Experience using Acturis is preferable

• ▪  Established relationships and positive reputation with insurer decision makers

• ▪  To play an active role in living the behaviours of the business. Willing to regularly train and support the wider

  team

• ▪  CII qualifications preferred or working towards CII qualifications

• ▪  A hunger and drive to help a young and relatively new entrant to the Insurance marketplace to realise its

  ambition and potential

  Values and behaviours

  • Professionalism- Having a professional demeanour in all interactions with clients and colleagues.

  • Integrity- demonstrating ethical behaviour, being honest and transparent in all dealings

  • Attention to detail- ensuring accuracy in all documentation and when inputting details in to Acturis and

    general record keeping such as, meeting minutes, file notes, telephone notes etc

  • Customer Focussed- being attentive and responsive to clients’ needs.

  • Teamwork- Collaborating effectively with colleagues and cross functional teams.

  • Problem solving- Demonstrating creativity and resourcefulness in finding solutions to problems.

  • Communication- Being clear, concise and effective in both written and verbal communication

  • Adaptability- being open to change and able to adapt to new circumstances and challenges.

  • Initiative- take initiative to improve processes and procedures, and to drive results.

  • Continual learning- staying current with industry trends and developments and continuously improving

    skills and knowledge.

  • Leadership- Leading by example, delegating based on individual strengths whilst inspiring and motivating

    the wider team to achieve their objectives.