Senior Commercial Broker - HYBRID

Job Specification

Job Title

Broking Technician

Reporting Line

Team Leader

Responsibilities & Behavioural Competencies

• Provide a market leading broking service, focused on providing quality customer service and positive outcomes for their clients.

• To develop a strong working relationship with your brokers, our insurers and other service providers.

• To ensure that you understand the latest compliance requirements and upcoming changes, to trade in a compliant manor, whilst also ensuring compliant behaviour of your brokers and escalating to the compliance department where appropriate.

• To trade with insurers to obtain best possible terms for our end customers.

• Understand our brokers and end customer’s needs and the challenges they face.

• To meet KPIs and objectives set out by team leader.

• Take a proactive approach to problem solving.

• To take pride and ownership of your job.

• To add value to our customers at every interaction.

• To deal with problems constructively, looking to solve the root cause of day to day issues faced, engaging with the team leaders and management.

• Support team leader, undertaking tasks delegated where required.

• To support the business placement strategy laid out by the Insurer Relationship & Placement Manager.

• Follow processes and procedures laid out by Broking Team Manager, as well as working with them to develop and improve.

• Adhere to the Broking Team Standards for both new and existing business.

• To seek efficiencies across the business.

• Ensure you have the appropriate knowledge for your role and work with your team leader to create a development plan.  This will include compliance, product and market knowledges, broking systems, IT and soft skills.

• Understand the culture of being an Employee Owner, the personal stake in the company’s performance and how to contribute to its success.

• Support other broking teams when required.

• To understand the roles of other team members in all teams of the business, understanding the impact you have on each other.

Key Challenges

• Challenge current ways of working, brokers, insurers and team leaders in a productive manor whilst maintain a working relationship.

• Being able to manage difficult conversations and expectations.

• Working for the company rather than as an individual.

• Adhering to Broking Team standards.

Knowledge, Skills and Experience

The individual should have several years’ experience working in an insurance broking capacity.  Management experience is preferable but not essential, and if the individual has no prior experience they should be able to provide examples of situations where they have had to manage people.

A strong business sense is required to follow board & management objectives, and to be able to understand and empathise with the challenges faced by our Brokers in running their own business.

GCSE or equivalent education is required, with A Level, degree level education and CII qualifications being preferable but not essential.  Experience and use of MS Office is required, and prior experience of using Broking software and Insurer extranets is preferable but not essential.

Strong influence and negotiation skills will be required when dealing with insurers and Brokers.

Outcomes

• Broker feedback

• Number of customer and client complaints

• Pro-active phone call activity

• Broking Team Standards for both New and Existing business including timescales expected

• Improve Renewal retention

• Improve New Business conversion 

• New Business - Placement of policies with preferred markets

• Existing Business -Replacement of policies with non-preferred markets

• Compliant files monitored through File checks 

• Monthly objectives

• Training and competency levels – compliance, product and market knowledges, broking systems, IT

• Use of broking systems and consistency of processes undertaken

• Analysis of lost business and re-targeting strategy

• Cross selling opportunities offered and taken up

• Resolving Accounts queries within 48 hours